ROAM — App Support

How can we help?

For questions, problems, or suggestions, open ROAM and go to Settings → Feedback. You can also contact ROAM support by email.

Email ROAM Support

Common help

Location or tracking is not working

Open your device Settings and confirm ROAM has Location permission.
For recording while the app is in the background, allow background location access.
Make sure Location Services are enabled and try moving to an area with a clear view of the sky.

My tracks, waypoints, or photos are missing

Confirm you are signed in to the same ROAM account used to create the data.
Connect to the internet and leave ROAM open briefly so syncing can finish.
Check the corresponding folder in My Data.

Restore a Pro subscription

In ROAM, open Settings → Pro and choose Restore Purchases. Use the same Apple ID that originally purchased the subscription.

Offline maps and live sharing

Download offline map areas before leaving cell or Wi-Fi coverage. Live location sharing requires an internet connection for viewers to receive updates.

Delete your account

You can permanently delete your ROAM account and synced data inside the app:

Open Settings.
Scroll to Delete Account.
Follow the confirmation instructions.

If you cannot access the app, email ROAM Support using the button above and request account deletion.

Privacy

Learn how ROAM handles account, location, trip, photo, purchase, and AI search data.

Read the ROAM Privacy Policy